FAQ

Everything you need to know before you order.

No — and that's intentional. Each basket tier contains a fixed set of Lowcountry artisan products. There is no build-your-own option and no individual product ordering. The curation is the product. What changes per occasion is the packaging only: ribbon, box finish, card, and tag.
Four packaging elements change based on the occasion you select: (1) ribbon color and material, (2) box or wrap finish, (3) printed card insert design and text, and (4) exterior tag or label motif. The products inside, the box size, the filler material, and the brand closure label stay identical within each tier regardless of occasion.
Yes. All products are shelf-stable at launch — no refrigerated or perishable items. Think preserves, baked goods like benne wafers and cheese straws, popcorn, pecans, tea, sea salt, rice, and dried pasta. Cold-chain logistics will be considered in a future phase.
We ship domestic ground standard at launch. Expedited shipping is available at a premium. Shipping is flat-rate or order-value tiered — exact pricing displayed at checkout. Every basket is inspected before boxing to verify product freshness and packaging integrity.
Yes. There's a gift message field on the Shop page and at checkout. Your message is printed on the occasion card insert included with every basket. Keep it as brief or personal as you like.
Each tier contains a fixed set of Lowcountry artisan food products: Small (5 items), Medium (7 items — the Small set plus 2 additional makers and flavor profiles), Large (10 items — the Medium set plus 3 elevated additions, including larger sizes and premium items). The full list for each tier is on the Shop page.
Every product comes from a maker with a verifiable Lowcountry connection — South Carolina and coastal Georgia. Every one is named, with their town, on our Our Makers page.
Yes. We handle corporate volume orders for holiday gifting, client appreciation, employee recognition, weddings, and events. Fill out the inquiry form on our Corporate Gifting page and we'll follow up within one business day.
Logo customization is on our roadmap for Phase 2 and is a natural addition to the model. At launch, the Corporate occasion dressing uses clean, minimal, logo-ready card stock. Reach out via the Corporate Inquiry form to discuss options.
Every basket is inspected before it ships. If yours arrives damaged, or anything inside is not right, contact us within 14 days of delivery and we will replace it or refund you — your choice. Because the baskets are food, we cannot take back an order that arrived in good condition.

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