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FAQ & How It Works

Everything you need to know before you order.

Simple by Design

Three steps. Done.

1
Choose Your Basket Tier

Small (5 items), Medium (7 items), or Large (10 items). Each tier contains a fixed set of Lowcountry artisan food products selected for quality and regional authenticity.

2
Select Your Occasion

Classic Lowcountry, Corporate, Wedding & Events, Real Estate, Birthday, or Just Because. Your occasion determines the ribbon, box finish, printed card, and exterior tag — nothing else changes.

3
We Handle the Rest

Add a gift message, check out, and we'll pack and ship your basket. Every order includes a maker profile card inside — real names, real towns, real stories.

Common Questions

Answers.

No — and that's intentional. Each basket tier contains a fixed set of Lowcountry artisan products. There is no build-your-own option and no individual product ordering. The curation is the product. What changes per occasion is the packaging only: ribbon, box finish, card, and tag.
Four packaging elements change based on the occasion you select: (1) ribbon color and material, (2) box or wrap finish, (3) printed card insert design and text, and (4) exterior tag or label motif. The products inside, the box size, the filler material, and the brand closure label stay identical within each tier regardless of occasion.
Yes. All products are shelf-stable at launch — no refrigerated or perishable items. This includes jams, preserves, condiments, crackers, snack mixes, hot sauces, BBQ sauces, sea salts, spice blends, and sweets. Cold-chain logistics will be considered in a future phase.
We ship domestic ground standard at launch. Expedited shipping is available at a premium. Shipping is flat-rate or order-value tiered — exact pricing displayed at checkout. Every basket is inspected before boxing to verify product freshness and packaging integrity.
Yes. There's a gift message field on each basket detail page and at checkout. Your message is printed on the occasion card insert included with every basket. Keep it as brief or personal as you like.
Each tier contains a fixed set of Lowcountry artisan food products: Small (5 items), Medium (7 items — the Small set plus 2 additional makers and flavor profiles), Large (10 items — the Medium set plus 3 elevated additions, including larger sizes and premium items). See each basket's detail page for the full product list.
Every product comes from a maker with a verifiable Lowcountry connection — South Carolina and coastal Georgia. We prefer women-owned, minority-owned, and family-run operations. Each basket ships with a maker profile card: name, town, and one-line story for the people who made what's inside. Visit our Our Makers page to learn more.
Yes. We handle corporate volume orders for holiday gifting, client appreciation, employee recognition, weddings, and events. Fill out the inquiry form on our Corporate Gifting page and we'll follow up within one business day.
Logo customization is on our roadmap for Phase 2 and is a natural addition to the model. At launch, the Corporate occasion dressing uses clean, minimal, logo-ready card stock. Reach out via the Corporate Inquiry form to discuss options.
[Placeholder — return policy to be finalized by founder before launch. Each basket is inspected before shipping. If your order arrives damaged or with a quality issue, contact us immediately and we will make it right.]

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Three basket tiers. Six occasions. All Lowcountry.

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